Part-Time Specialty Clinic Receptionist

Crawford County Clinic•Denison, IA

2d•Onsite

About The Position

Responsible for scheduling of patients for all specialty clinics and serves as the contact person between specialty physician offices and Crawford County Memorial Hospital. This role requires maintaining telephone etiquette and confidentiality, coordinating patient information and paperwork, and demonstrating flexibility to adapt to schedule changes. The position also involves ensuring compliance with safety regulations and hospital policies, and fostering a professional and courteous environment.

Requirements

High school diploma, Required.
Professional phone etiquette and techniques.
Accuracy in data entry to ensure correct billing practices.
Excellent people skills.
Requires judgment to analyze and make decisions.
Complete annual education requirements.
Maintain patient confidentiality at all times.
Report to work on time and as scheduled.
Wear identification while on duty.
Maintain regulatory requirements, including all state, federal and local regulations.
Represent the organization in a positive and professional manner at all times.
Comply with all organizational policies.
Conduct oneself as a professional in accordance with PRIDE values.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services.

Responsibilities

Schedules specialty clinic appointments with accurate information specific to each specialty clinic.
Communicates any schedule change requests with Specialty Clinic Manager and helps ensure appropriate departments are notified.
Maintains telephone etiquette and confidentiality in all aspects of patient scheduling.
Interacts with specialty physician offices to make them aware of the numbers, names and addresses of patients for upcoming clinics.
Coordinates distributing new patient paperwork.
Coordinates incoming fax orders with Managers to ensure they do go to appropriate ancillary department.
Demonstrates flexibility and adapts to changes caused by physician delays or schedule changes.
Requests patient information from primary care Providers and files appropriately.
Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business.
Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location.
Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
Follows the hospital exposure control plans/bloodborne and airborne pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a team inter- and intra- departmentally to facilitate the department’s ability to meet its goals and objectives.
Perform other duties as assigned.