Medical Receptionist, Multi-Specialty Clinic

HealthPartners•Stillwater, MN

1d•Onsite

About The Position

Stillwater Clinics is looking to hire a Medical Receptionist to join our Specialty Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This position will float between our two Stillwater clinic locations: Curve Crest and Lakeview OB/Urology. The clinics are located about 1 mile (approximately 5 minutes) apart. Curve Crest Clinic – 1500 Curve Crest Blvd This location supports a variety of specialties, including General Surgery, Pulmonary/Sleep, Endocrinology, Allergy, Gastroenterology, ENT, Audiology, and Neurology. Lakeview Clinic – 921 Greeley St. S. This location supports OB and Urology. Our teams work together to check patients in and out for multiple specialties, so this role is a great opportunity to work across both locations and support a variety of clinic needs.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Some medical background
Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care.
Maintain patient confidentiality to protect patient rights.
Provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.