Specialty Clinic Manager - Rural Health Clinic

SCHOOLCRAFT MEMORIAL HOSPITAL•Manistique, MI

2d•Onsite

About The Position

The Specialty Clinic Manager is responsible for quality improvement and pay-for-performance monitoring, analysis, data collection, and reporting for the Schoolcraft Memorial Specialty Clinic. The manager coordinates specialty clinic practices and supports quality-of-care measurement and pay-for-performance outcomes. The role also oversees clinic workflow, staff scheduling and training, and coordination between specialty clinic staff and the RHC Director. The manager supervises staff and is responsible for hiring, onboarding, scheduling, payroll time approval, performance evaluation, discipline, and termination in accordance with company policy. Additional responsibilities include department budgeting, setting and monitoring department goals, maintaining policies and procedures, supporting compliance and nursing competencies, and helping staff and providers guide patients toward measurable health outcomes.

Requirements

BLS certification.
Demonstrated leadership, communication, education, collaboration, and team-building skills.
Ability to gain others' commitment to quality-improvement goals.
Initiative and ability to identify opportunities and take action.
Strong organization and ability to manage multiple assignments simultaneously.
Proficiency in communication technologies.

Nice To Haves

RN or LPN qualification preferred.
Previous care coordination and/or quality measurement experience preferred.
Three to five years of Rural Health Clinic experience preferred.
EMR experience preferred.

Responsibilities

Maintain an effective internal tracking and analysis system for identified patients.
Coordinate all specialty clinic practices.
Maintain a tracking and analysis system for quality-of-care measures and pay-for-performance financial results.
Guide providers and staff on information to address and gather to support patient outcomes.
Develop and implement tools and documents that support guided care, patient and family collaboration, assessment, communication, care-plan monitoring, and modification.
Act as liaison between specialty clinic staff and the RHC Director, communicating issues and needs.
Develop systems that support workflow and prevent errors.
Attend and participate in training and meetings related to quality, compliance, and nursing competencies.
Create and maintain policies and procedures for quality improvement, compliance regulations, and nursing competencies in conjunction with the supervisor.
Review and resolve clinic staff incident reports.
Set and finalize staff schedules; manage online schedules under the direction of the Clinic Director.
Assist with staff orientation and training and conduct yearly evaluations as necessary.
Assist in maintaining physician and staff PTO.
Complete the RHC staff payroll process in cooperation with the Clinic Director.
Support age-specific objectives and care needs.
Cultivate primary care and specialty co-management through timely communication, inquiry, follow-up, and integrating information into care plans.
Recruit, interview, hire, and train new staff; ensure new employees are trained effectively.
Schedule staff and approve time for payroll purposes.
Evaluate employee performance, provide feedback and improvement plans when needed, and address behavior promptly.
Handle discipline and employee termination in accordance with company policy.
Oversee the daily workflow of the specialty department.
Develop or revise department policies and procedures when warranted.
Manage the department budget and set and monitor department goals in alignment with organizational goals.
Perform other duties related to quality, compliance, or nursing as assigned.