Specialized Travel Counselor

American Express Global Business Travel

19h • $46,200 - $85,800 • Remote

About The Position

Amex GBT is hiring a customer-focused travel counselor for its Global Entertainment Hub, providing end-to-end travel services for talent and entertainment clients. The position supports talent, film and television production, publicity, and press junket travel, delivering attentive, confidential, white-glove service in a fast-paced environment. The role is described as working from home and collaborating with a team to deliver creative, timely travel experiences.

The counselor arranges complex domestic and international itineraries and handles specialized travel requests, group logistics, schedule changes, disruptions, and escalations. The Traveler Care unit operates 24/7. The posted schedule is Monday through Friday, 1 p.m. to 10 p.m. U.S. Central time, with shift flexibility, overtime, and some weekend work during publicity tours required.

Requirements

• At least 7 years of customer service experience, including a minimum of 5 years as a travel counselor or travel professional.
• Demonstrated experience managing VIP, Concierge, or Talent travel for high-profile client accounts.
• Advanced proficiency with Sabre GDS and related travel booking systems and technology platforms.
• Exceptional communication, organizational, and problem-resolution skills, with the ability to manage multiple priorities simultaneously.
• Ability to maintain confidentiality, exercise discretion, and handle sensitive information professionally.
• Strong relationship-building capabilities with clients, production teams, vendors, and cross-functional stakeholders.

Responsibilities

• Arrange and manage air, hotel, car, and rail bookings, including multi-destination and complex international itineraries.
• Support talent, film and television production, publicity, and press junket travel with attention to detail and strict confidentiality.
• Handle specialized requests, including upgrades, charter flights, ground transportation, group travel coordination, pets, excess baggage, and unique talent requirements.
• Provide proactive travel recommendations and solutions that align with client policies, preferences, and budget parameters.
• Manage schedule changes, travel disruptions, waitlists, and escalations using problem-solving and critical-thinking skills.
• Coordinate group travel logistics and liaise directly with suppliers to secure accommodations and arrange special requests.

Benefits

• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources for employees and their immediate family
• Weekly travel deals from major travel providers
• Access to more than 20,000 courses, leadership courses, and internal job openings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed