Specialized Services Representative

Reprise Financial•,

1d•$20 - $22•Remote

About The Position

The Specialized Services Representative plays a key role in the effective management of our Specialized Services portfolio. This role is responsible for coordinating both internally and externally with vendors to manage loans accurately and timely through the Specialized Services processes including but not limited to accounts that are in Impounds, Insurance Claims, Litigation & Bankruptcy.

Requirements

1-5 years of experience working in collections, repossessions, bankruptcy, insurance or Impounds
Strong knowledge of federal regulations and regulatory compliance
Experience with drafting and filing legal documents
Understanding of legal procedures and process
Knowledge of Microsoft Office and Adobe
Detail oriented
Ability to work effectively as an individual contributor
Critical thinking skills
Effective communicator both in written and verbal form
Ability to resolve conflict and negotiate contracts

Nice To Haves

Prior experience negotiating with impound vendors, borrowers, etc. preferred

Responsibilities

Actively manage relationships with 3rd party companies, vendors and attorneys to ensure timeline compliance.
Prepare legal documents for internal management and external counsel to review and execute.
Partner and communicate with other departments and internal management on key timelines and dates for actions.
Process forms for Insured Accounts and assistance with Impound milestones.
Oversee affidavit process including returns to supplier, rejections and corrections.
Work within a team environment to prioritize daily output & assist with various projects.
Clear out daily tasks to ensure follow-up actions are taken within the timelines required.
Enter new filings and referrals into the system and ensure correct milestones are set.
Understand the litigation process and key milestones for legal action.
May support other functions within the Specialized Services team.
Other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage
Contributions to a Health Savings Account (HSA)
Access to an Employee Assistance Program (EAP)
401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%)
Accrued time off
Company holidays
Sick time
3 floating holidays
12-week Paid Parental Leave
Market-driven salary and bonus opportunities
Robust tech package