Specialized Account Representative

General Electric Credit Union•Blue Ash, OH

22h•Onsite

About The Position

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. The Specialized Account Representative will primarily focus on outreach and consultation to the family of GECU’s deceased members. The Specialized Account Representative will manage the accounts via tracking family interactions, gathering of needed documentation, and assisting in opening of new accounts/loans as needed to process a deceased member’s file.

Requirements

High School diploma or GED required
2+ years of credit union or banking experience
Excellent written and verbal communication skills
Solid organizational skills, attention to detail, and ability to multitask
Proficient knowledge of MS Office, including Word and Excel
Good time management and analytical skills
Ability to work independently in collaborative office environment while providing coverage support as needed to team
Ability to apply training principles into practice and expand knowledge of GECU products and services
Must understand and comply with all required federal and state laws and regulations associated with this position

Nice To Haves

knowledge of DNA, Ascensus, and Meridian Link preferred

Responsibilities

Review and process accounts of deceased individuals, ensuring accurate closure and resolution of all outstanding balances
Review and verify required documentation, such as death certificates, letters of administration, or other legal documents, to ensure compliance with company policy and applicable laws
Communicate with family members, legal representatives, and other stakeholders with empathy and professionalism regarding account status and next steps, ensuring the highest level of sensitivity and confidentiality.
Act as a consultant and subject matter expert to the decedent’s family to provide accurate, timely, and appropriate consultation for the decedent’s accounts with GECU
Work with the deceased person's estate representatives (e.g., executor or administrator) to settle any open accounts in accordance with legal requirements
Coordinate the return of any overpayments, refunds, or adjustments due to the estate
Facilitate the opening of new accounts, loans, trusts, and IRAs for surviving family members or beneficiaries, ensuring compliance with company procedures and relevant laws
Collect and verify the necessary documentation to establish new accounts, including trust documents, death certificates, and proof of identity for the beneficiaries or new account holders
Coordinate efforts between departments to provide a seamless and respectful experience for the family members and legal representatives of the deceased
Maintain accurate records of all transactions and communications related to deceased accounts
Update account status to reflect closure or transfer to collections, where applicable, ensuring all changes are documented properly in the system
Performs other duties as assigned
Must understand and comply with all required federal and state regulations associated with this position