Specialized Agent, Product Administration

Desjardins • Lévis, QC

2d

About The Position

As a Product Administration Specialized Agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You provide discipline-specific technical support and help your unit carry out its activities, initiatives and processes in accordance with established policies and procedures. You support your unit’s more experienced employees and assist with technical work and analysis involving processes, information management and data processing. The ability to tailor your approach as needed and make sound decisions is therefore essential.

Requirements

• General college diploma in a related field
• A minimum of one year of relevant experience
• Knowledge of French is required
• Action oriented
• Ambiguity
• Customer Focus
• Decision quality
• Differences
• Nimble learning
• Situational adaptability

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered

Responsibilities

• Provide technical support for projects and operational issues
• Help prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow procedures and use your unit’s tools and systems
• Ensure that control and authorization procedures for products and client accounts are followed so that operations are carried out properly
• Perform event analysis and calculations and make changes to the organization’s computer systems.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree