Specialized Account Manager

ITS Logistics, LLC•Fort Worth, TX

19h•$50,000 - $60,000•Onsite

About The Position

We are looking for a high-energy individual to join our rapidly growing organization. The Specialized Account Manager has an opportunity to build a successful career in the trillion-dollar supply chain and logistics industry. Our world-class, paid training program gives you a solid foundation, and after that the sky is the limit for your growth. We invest deeply in our new hires by providing up to 2 weeks of paid training to prepare them for their important role as a member of our team. The role will serve as a member of our brokerage team and will help support the growth of our specialized transportation base. The role will work closely with various members of our organization.

Requirements

Minimum of 3 years of experience in logistics required.
Strong understanding of specialized equipment, permitting processes, and freight pricing.
Minimum 2-year industry experience in 1 or more of the following: construction, energy, manufacturing, and infrastructure.
Strong operational background.
Strong Customer Service skills required.
Ability to multi-task and maintain deadlines.
Strong work ethic and positive attitude.
Advanced Microsoft Office Suite.

Nice To Haves

Associate degree preferred.

Responsibilities

Work directly with our valued carriers to deepen relationships and strengthen ITS’ position as a best-in-class specialized transportation provider.
Work as needed with our customers to build unique and out-of-the-box solutions to complex specialized transportation needs.
Proactively solicits new and existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
Becomes the Specialized transportation expert, training and enabling brokerage teams to become more knowledgeable in the field.
Proactively on-boards and develops new customers including creating, updating, and maintaining new and existing SOPs.
Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
Ensures customer interactions and feedback are entered into the CE.
Prices all opportunities (ad-hoc, bid board, dedicated, etc.).
Maintains the client pipeline and hits internal CRM KPI’s established.
Negotiates customer rates and creates RFPs.
Responsible for ensuring excellence in our data integrity.
Provide excellent customer service in a timely manner, including shipment status updates, communicating with customers, and updating to customer portals.
Additional duties as assigned.