Manager, Specialized Services

Stellantis Financial Services•Dallas, TX

4d•Onsite

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: The Manager leads the Special Services Team with a focus on driving business performance and delivering exceptional customer service. This role is responsible for overseeing audits of outsourced accounts to ensure compliance with internal policies and lending regulations. The Manager manages both staff and vendor relationships through performance evaluations, coaching, and training initiatives. In a fast-paced environment, this position drives process improvements, collaborates with senior leadership to meet strategic goals, and ensures consistent adherence to corporate standards and regulatory requirements.

Requirements

Minimum of 5–7 years of experience in Auto Loan/Lease Insurance, Repossession, Total Loss, and Warranty Cancellation, with at least 3 years in a team lead or supervisory role.
Minimum of 5 years of experience in vendor relationship management, including direct oversight of staff and third-party service providers.
High school Diploma or GED.
Overtime required – required on an as needed basis.
Travel 0-10% - as required on an as needed basis.
Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX Atlanta, GA.
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write clear and concise correspondence.
Basic mathematical skills, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
Ability to provide detailed written or oral instructions.
Proficiency in Microsoft Excel and Microsoft Word.
Knowledge of compliance with the Fair Debt Collection Practices Act (FDCPA), as well as local, state, and federal collection laws.
The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
An applicant must be authorized to work in the United States to be eligible for this position.
Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Responsibilities

Lead the Specialized Service Team to drive business performance, ensure customer satisfaction, and maintain compliance with applicable laws and regulations across all operational processes.
Actively monitor and evaluate the performance of outsourcing vendors, including Allied Solutions, to ensure alignment with business process standards and expectations.
Collaborate with the Compliance Department to respond to CFPB, state, and local audit requests, and implement necessary changes based on evolving laws and regulations.
Guide the development and execution of strategic initiatives, workflow processes, and process management within relevant operational areas.
Design and implement metrics to measure and monitor the success of Default Services operations.
Develop and apply best practices for acquiring, training, motivating, and retaining talent, while structuring the team for optimal performance.
Establish, track, and report performance and operational metrics for both internal teams and third-party vendors.
Stay current on internal and external compliance procedures, including federal, state, and district-level regulatory requirements.
Attend court hearings or trials as needed, either in person or via teleconference; travel and overnight stays may be required.
Perform other duties as assigned; responsibilities may evolve based on business needs.