Team Manager, Specialized Services

Stellantis Financial Services•Dallas, TX

3d•Onsite

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. The Specialized Service Team Manager role is responsible for providing strategic leadership to the specialized service team, ensuring operational excellence through the development, implementation, and continuous improvement of business processes. Key responsibilities include monitoring staff performance, driving accountability, and fostering a culture of high achievement. The position also ensures strict adherence to corporate policies and compliance with all applicable federal and state regulations.

Requirements

A minimum of two (2) years of experience in Auto Repossession, Collections, or Remarketing.
At least one (1) year of experience in a team lead or supervisory role.
Ability to read and comprehend basic instructions, short correspondence, and memos; and to write clear, concise communications.
Proficiency in performing basic mathematical operations including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
Demonstrated ability to apply sound judgment and follow detailed written or verbal instructions.
Working knowledge of Microsoft Excel and Microsoft Word.
Familiarity with and adherence to the Fair Debt Collection Practices Act, as well as applicable local, state, and federal collection laws.
High School Diploma / GED
Must live within a commutable distance of the following cities: Atlanta, GA
An applicant must be authorized to work in the United States to be eligible for this position.
Candidates must possess authorization to work in the United States.

Nice To Haves

Although this position should provide authority to lead and oversee day-to-day operations, it shall not provide the authority to take the following actions without consulting with the Human Resources department: hire, fire, promote/transfer/demote, or discipline an employee in a formal manner.

Responsibilities

Partner with cross-functional teams to streamline operations and enhance process automation.
Respond promptly to audit inquiries from the Compliance Department, ensuring full adherence to CFPB, state, and local regulatory requirements.
Lead the development of strategic initiatives, optimize workflows, and monitor performance metrics across specialized service functions.
Facilitate regular team meetings to define, refine, and align short- and long-term departmental objectives.
Address and resolve escalated issues, manage daily task distribution, and maintain effective communication across departments.
Deliver tailored training programs for new hires and provide ongoing coaching and support to existing team members.
Support leadership in the creation of performance reports and trend analyses to guide strategic decision-making.
Oversee account assignments and ensure compliance with RTC, SCL, SSCRA, Bankruptcy protections, and internal corporate policies.
Perform additional duties as assigned to support departmental and organizational goals.
Directly supervises employees and carries out supervisory responsibilities in accordance with the company’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees, planning and assigning, directing work, appraising the performance of employees, rewarding and disciplining employees, addressing complaints, and resolving problems.