Specialist, WIC Call Center Support

Southeastern Michigan Health Association•Wayne, MI

2d•Onsite

About The Position

This ideal candidate is responsible for performing a variety of clerical duties to ensure WIC participants receive services in a timely manner while adhering to the standards and guidelines of the Michigan WIC program. The employee will document appropriately; maintain client confidentiality; maintain client records and works collaboratively within the WIC program.

Requirements

Effective communication skills, ability to accept responsibility for carrying out required tasks.
Full time access to an insured, reliable automobile (mileage reimbursement is provided)
Valid driver’s license and reliable transportation is required
Ability to work anywhere from 40 a flexible schedule.
High school diploma or equivalent required.
Skill in computers and software programs including Microsoft Word and Excel and Access.
Knowledge of the Internet and the use of Web forms and Web based programs.
Knowledge of modern office practices and procedures.
Ability to follow oral and written instructions: and learn assigned new tasks.
Applicants must be presently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree recommended.
Bilingual in English, Arabic, Spanish or Bangla is preferred; but not required.

Responsibilities

Maintain confidential protected health information according to Department policy and procedure.
Address participants questions and concerns via telephone.
Complete reports as assigned in a timely manner.
Participates in emergency preparedness activities.
Assist clients in all matters of customer service.
Perform other duties as assigned to ensure the proper operation of the call center and WIC services.
Responsibility for completing and maintaining written and electronic reports and deadlines.
Responsibility of knowing how to use office equipment, including computers, printers and scanners.