WIC Support Staff

Comprehensive Community Action•Cranston, RI

5d•Hybrid

About The Position

The WIC Support Staff will provide general information about the WIC Program to prospective participants and perform clerical duties necessary for the certification and re-certification of participants. This role involves processing patients in a timely manner, assisting providers and patients, respecting confidentiality, and organizing daily work. The mission of CCAP is to empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

Requirements

High School Diploma
Basic computer knowledge
Ability to work as a member of a team
Provide/maintain all required immunizations and/or vaccinations
Complete all required background checks
Excellent verbal communication skills necessary to work with WIC participants, explaining WIC benefits, rights, and obligations of patients, and explanation of checks.
Must have excellent communication skills for all levels of client, provider and colleague interaction.
Professional telephone manner.

Nice To Haves

Bilingual in Spanish and English
Knowledge of WIC services

Responsibilities

Explanation of WIC benefits and expectations
Overall clerical responsibilities, filing, telephone, chart preparation, inputting data in computer
Printing checks for food
Witnessing and documenting income eligibility for program
Receive and process patients, records intake data and labs
Obtain and record patient data in charts
Operate and maintain clinical equipment
Properly dispose of medical waste and sharps
Organizes work for the day
Organizes and distributes internal and external mail
Distribute WIC checks and maintain E-pad signatures.
Document in client's individual chart when appointments are not kept.
Maintain appointment booking system and smooth patient flow.
Participate in strategies to reduce no-show rates.
Maintain filing.
Participate in agency outreach efforts.
Prepare individual client file for use by competent professional authority during appointment.
Prepare, distribute, and file recertification and termination notices.
Maintain clinic supplies. Reorder when necessary
Verify applicants' proof of residency, income, and identification. Complete Applicant Agreement Form.
Weigh and measure using standardized measuring techniques. Enter information into RI WEBS database.
Perform finger stick to obtain blood sample and determine hemoglobin from sample.
Complete confidentiality forms.
Explain use of alternate shoppers & maintain completed alternate shopper forms in client’s chart.
Issue WIC I.D. card and V.O.C. documents to WIC participants.
Describe the application process and benefits of the WIC Program.
Acquaint participants with WIC Allowed Foods.
Inform participants of their rights and responsibilities.
Inform participants of how to use WIC checks.
Provide translation of nutrition counseling for nutritionist when needed (if bilingual).
Other duties assigned as required