Specialist Vendor Maintenance

Sun Life • Montreal, QC

1d • CA$49,000 - CA$77,000 • Hybrid

About The Position

The Specialist Vendor Maintenance will interact with both suppliers and internal business partners by responding to procurement related questions and providing guidance on the procurement process. Activities include support of supplier onboarding into SAP Ariba, addressing inquiries into payment status, and handling escalations. This is a procurement generalist role focused on the Quebec market. Ability to communicate both orally and in writing in French is a requirement.

Requirements

• 2 - 5 years of experience in supplier onboarding and enablement program in SAP Ariba SLP and Network.
• Experience in procurement domain/concepts preferred.
• Technical knowledge of Ariba vendor enablement and SLP preferred.
• Knowledge of registering and enabling vendors in SAP Ariba preferred.
• Clear, concise, and influential verbal and written communication skills are required with the ability to represent a client to its supplier partners.
• University or college degree in Business Management, Economics, Finance, Operations, or a related field.
• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking supplier, colleagues, and internal partners across Canada and worldwide.
• Possess great communication skills and exercise business acumen when speaking both internally and externally.
• Ability to maintain a tracking system for vendor registration and vendor enablement (e.g., strong MS Excel or MS Planner for daily uses).
• Ability to problem-solve and think quickly.
• Ability to educate and influence suppliers to register and enable them to do business with Sun Life.
• Mindset of continuous improvement to manage

Responsibilities

• Address procurement-related inquiries and support escalations from both suppliers and internal business partners
• Provide guidance on procurement process
• Initiate, gather, collect and track vendor response in vendor onboarding and/or enablement process in SAP Ariba SLP and SAP Ariba Network; follow up as needed
• Summarize notes from calls and emails to document the supplier’s position
• Prepare summary and detailed reports on outcomes; follow up as appropriate and track outcomes
• Ensure vendors comply with onboarding requirements to complete Ariba registration and enablement
• Coordinate meetings with vendors as needed
• Coordinate meetings with internal teams as needed and support the conversation
• Support supplier enablement, influence vendors to begin transacting with a client through the Ariba network, support reporting on registration and enablement status
• Investigate and communicate Purchase Order and payment status
• Troubleshoot invoice issues with business and Accounts Payable teams to ensure invoices are paid on time

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree