Specialist, Trustee Operations

Altisource • Charlotte, NC

4d • Onsite

About The Position

Altisource is seeking an energetic, highly skilled self-starter to join their team as a Foreclosure Trustee Services Specialist. This role requires a passion for customer service, quality assurance, and leadership. The position is ideal for someone who is a natural leader, enjoys problem-solving, is a quick learner, self-motivated, and can work both independently and as part of a team. This is an opportunity to make an immediate impact on a new product within a growing and stable organization. This position is an onsite role in the Charlotte, NC office.

Requirements

• Accounting education and/or 3+ years of relevant experience
• Up to 5 years of work experience
• Prior experience with Bankruptcy or Foreclosure processes
• A good team player with proven abilities to also work as an individual contributor
• Strategic, analytical, and critical thinking skills; ability to break down problems and formulate plans
• Proven ability to collaborate
• Positive demeanor
• Good oral and written communication skill
• Must be a Notary
• Must be located in the Charlotte, NC
• Ideal Candidate must be commutable to Charlotte.

Nice To Haves

• College degree welcomed but not required
• Experience with Mortgage Trustee Servicing, title servicing or foreclosure.
• Experience with reverse mortgage services.
• Must have an understanding of trustee services, processes and procedures.
• Recording experience in a title or trustee capacity.
• Prior knowledge of CaseAware or similar Case Management Systems is preferred but not required

Responsibilities

• Order appraisals/update system with documents and information; work with client and appraisers on issues.
• Review/execute DNMS documents and review foreclosure files for litigation team, appear in court, if necessary.
• Document executions review and update spreadsheets.
• Take & return calls from borrowers/lienholders/realtors/attorneys.
• Respond to borrower/realtor/lienholder email/fax inquiries.
• Work with co-counsel on issues with foreclosures.
• Handle third-party surplus files: spreadsheets for AZ, CA, NV, TX, WA.
• Work with attorneys on surplus updates.
• Process mail, monitor phones, and assist incoming visitors in the Charlotte NC physical office.
• Review/execute/upload documents for remote trustee team.
• Maintain/update team manuals, provide assistance to team members regarding issues/questions.
• Document recording.
• Perform quality control as a team.
• Additional duties as required.

Benefits

• Competitive base salaries at $22-24/hour
• 401k plan
• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account or Health Saving Account
• Life insurance, short-term, and long-term disability
• Paid holidays, plus 19 days of accrued PTO for a total of 29 paid days off per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED