Specialist, Technical Support

MSD•Rahway, NJ

26d•Hybrid

About The Position

The purpose of this role is to provide dedicated IT/OT support, including problem identification and troubleshooting of infrastructure, in compliance with cGMP standards for various Research laboratory & Manufacturing Plant systems. The role also contributes to continuous improvement initiatives supporting the Biologics development and clinical manufacturing & supplies.

Requirements

5 years of engineering experience in Automation in Chemical or Pharmaceutical industry
Proven experience in resolving software /automation problems & maintain reliable operation of all building control / automation and related systems while complying and supporting the global standards
Skills in C&Q within the automation (CSV)
Extended knowledge of GxP / HSE & Quality systems
Excellent communications skills essential
High School Diploma or min 3 years equivalent practical experience in automation control systems within regulated environment.
Thorough knowledge of computer validation/SDLC principles and automation change control procedures. (e.g., GAMP 5)
Strong technical competency with knowledge of pharmaceutical industry processes & practices.
Demonstrated understanding of network, cloud and virtual server technologies.
Knowledge of integrated software applications, including SCADA, MES and LIMS systems, in support of business processes in a pharmaceutical manufacturing environment
Demonstrated project management skills
Enterprise mindset, entrepreneurial spirit, self-starter, self-guided, hands-on person.
Record of working independently, asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries.
Record of working in a team of multidisciplinary scientists, IT/OT personnel, Product teams & operating effectively in a matrixed environment with a customer centric attitude

Nice To Haves

Availability Management
Change Controls
Engineering Document Management
Global Team Collaboration
Incident Management
Information Technology (IT) Infrastructure
Information Technology (IT) Support
Issue Management and Remediation (IMR) Process
IT Operation
IT Project Lifecycle
Management System Development
Performance Monitoring
Plant Equipment
Problem Management
Quality Assurance (QA)
Release Management
Service Delivery
SLA Management
Software Configurations
Software Development Life Cycle (SDLC)
System Deployment
Testing
Vendor Management

Responsibilities

Will provide problem discovery and analytical support for the Manufacturing facilities in Rahway (NJ) / West Point (PA) and will serve as a first point of contact liaising with Network and GIO teams to triage incidents and requests.
Implement incident management processes using ITIL best practice.
Monitoring and governance for the backup and recovery of IT systems.
Performance monitoring of IT systems
Develop data analytics solutions for Rahway both independently and in conjunction with site & global teams
Work collaboratively with all key stakeholders at the site to ensure alignment on strategy and service level expectations.
Manage the release management approach to critical software or system deployment
Ensure Service level agreements are in place and vendor management processes are clearly defined and governed.
Influence system deployment and design to ensure that systems support critical path activities with robust, scalable, flexible, sustainable and highly available solutions.
Operate and maintain OT systems, tools, and applications.
Support IT/OT services including asset inventory, configuration management.
Conduct risk assessments, obtain permits, and manage technician allocation.
Perform investigations, change requests, and ensure compliance with engineering documentation standards solutions leveraging best practices