Specialist, Team Shop Build

Wilson Sporting Goods Co.•Sparta, TN

About The Position

The Team Shop Build Specialist sets up, tests, and launches Team Shops in partnership with Sales and Sparta Production and Operations. The role owns store setup through ongoing maintenance, helping ensure stores launch accurately, efficiently, and on schedule. The position requires a high school diploma or equivalent and 1–3 years of relevant experience. A bachelor's degree in business, communications, or a related field is preferred.

Requirements

High school diploma or equivalent.
1–3 years of customer service, sales support, e-commerce, retail, or related experience.
Proficiency in Microsoft Outlook, Word, Excel, and Teams.
Strong customer service and interpersonal skills, with clear written and verbal communication.
Strong organization, concentration, time management, and multitasking skills.
Ability to follow written instructions, manage changing priorities, and meet deadlines.
Consistently produce accurate, high-quality work with strong attention to detail and follow-through.
Effective research, problem-solving, and decision-making skills.
Ability to work independently and collaborate across teams.
Patience, professionalism, and sound judgment when handling concerns.
Willingness to learn new products, programs, and platforms.

Nice To Haves

Bachelor's degree in business, communications, or a related field.
Experience with Salesforce or e-commerce platforms.
Experience with visual design, color coordination, or Adobe Illustrator.
Experience in the sporting goods industry or a team environment.
An eye for visual design, color coordination, and complementary color palettes that support cohesive, brand-aligned stores.

Responsibilities

Own the end-to-end Team Shop process, including store setup, configuration, testing, launch, modifications, and ongoing maintenance.
Partner with Sales to build Team Shops that meet business needs and customer commitments.
Gather and validate store requirements, including product details, materials, artwork, roster information, and other specifications.
Conduct quality reviews to ensure stores are accurate and meet established standards before launch.
Partner with Sales, Sparta Production, and Operations to identify issues, coordinate solutions, and support customer and delivery commitments.
Manage and escalate product, technical, artwork, or operational issues through resolution.
Support standardized templates, intake methods, processes, and continuous improvement efforts that increase efficiency, accuracy, and scalability.