Specialist, Special Accounts II (18-Month Contract)

Vancity • Vancouver, BC

3d • CA$55,300 - CA$71,500 • Hybrid

About The Position

As a Specialist, Special Accounts II, you will play a critical role in supporting retail members facing complex or high-risk financial situations. You will assess member financial positions, recommend tailored recovery solutions, and collaborate with internal and external partners to minimize loss while delivering compassionate, member-first experience. This role is ideal for a skilled financial professional who thrives in problem-solving, negotiation, and risk management while maintaining strong member relationships. This is a full-time, temporary role based at our Vancity head office and will report directly to the Team Manager, Special Accounts. This position will be a combination of hybrid and in-office work, in addition to on-site events and additional business needs.

Requirements

• Post-secondary education or diploma in Business Administration or a related field
• 1-3+ years of experience in lending, collections, risk management, or financial services
• Strong analytical skills with the ability to assess financial information, detect anomalies, and resolve discrepancies
• Solid business acumen within the financial services industry
• Excellent communication and interpersonal skills with the ability to provide specialized advice and support
• Demonstrated problem-solving and decision-making skills with the ability to apply policies and escalate when required
• Knowledge of financial products, lending practices, and risk mitigation strategies
• Ability to manage sensitive situations with professionalism, empathy, and confidentiality

Nice To Haves

• Experience working with high-risk or delinquent accounts
• Familiarity with legal recovery processes or insolvency practices
• Knowledge of Vancity products, systems, and risk frameworks

Responsibilities

• Assessing retail members’ financial situations to provide sound advice and support aligned with service and quality standards
• Reviewing member profiles and identifying optimal recovery strategies including restructuring, payment arrangements, and other solutions
• Negotiating repayment plans to achieve the best possible outcomes for members while minimizing organizational risk
• Partnering with internal and external stakeholders such as legal professionals, realtors, and financial partners to resolve accounts
• Maintaining accurate and compliant member files in accordance with established guidelines
• Applying policies, procedures, and risk frameworks to support decision-making and escalate complex issues when needed
• Providing specialized advice and guidance to support member solutions and internal stakeholders
• Contributing to risk mitigation efforts by identifying discrepancies, trends, and potential areas of loss

Benefits

• Competitive rewards and benefits
• Flexible benefit packages that can be tailored annually
• 3-4 weeks of vacation per year, with additional days earned over time
• 2 extra stat holidays, plus care days for personal or family illness
• Immediate health coverage (health and dental benefits begin on hire date, with three levels of coverage)
• Defined Benefit Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree