Specialist Solution Engineer

Salesforce • Chicago, IL

1d • $134,750 - $198,170 • Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Requirements

• 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
• Strong ability to translate business needs into technical solutions and business value
• Experience delivering customer facing demos and presentations to both technical and business audiences
• Excellent communication, storytelling, and stakeholder alignment skills
• Ability to operate in a fast paced, high volume sales environment
• Curiosity, ownership mindset, and a passion for solving complex problems

Nice To Haves

• Experience with customer service, contact center, or customer experience technologies
• Familiarity with AI, automation, and agent based experiences
• Experience in SMB or high velocity sales environments
• Salesforce certifications or equivalent platform experience
• Background in integrations, workflows, or CRM ecosystems

Responsibilities

• Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
• Deliver high impact, tailored demos: Build and present compelling demonstrations that showcase AI powered, proactive service experiences, connected workflows, and automation.
• Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.
• Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
• Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.
• Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.
• Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.
• Lead discovery sessions to uncover business challenges and define solution strategy
• Design and deliver customized product demonstrations that show real world value
• Develop and execute technical sales strategies aligned to customer outcomes
• Translate business needs into solution architectures and recommendations
• Respond to RFPs and RFIs with both technical and business context
• Partner with Sales, Product, and Services to drive aligned execution
• Contribute to team enablement, best practices, and scalable assets
• Stay current on Agentforce Service, AI, and automation innovations

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed