Specialist, Shore Excursions Operations

Carnival Corporation•Miami, FL

3d•Hybrid

About The Position

Manages end-to-end group and charter shore excursion requests and enquiries by aligning tour allocations, group size, venue capacity, and available products, while collaborating closely with Product Managers and tour operators to deliver optimal, customized experiences that maximize revenue and guest satisfaction. Provides service and operational support for airport transfers, transportation, and meet & greet programs, including vendor setup, day-to-day operations, and maintenance of policies, procedures, and content. Partners with onboard and internal teams to support large groups, charters, and incentive programs, including coordination during irregular operations, ensuring seamless execution and operational efficiency. Oversees airport transfers online guest feedback and manages website descriptions, ensuring accuracy, continuous improvement, and alignment with the guest experience. On a monthly basis, report out on fleetwide performance & benchmarking.

Requirements

Associate's degree required, Bachelor's preferred
3+ years of dynamic business experience in the travel and service industry with great emphasis on product quality.
Solid negotiation skills
Strong business ethics
Be able to analyze and resolve issues independently.
Multi-tasking capability in complex situations
Strong Computer skills especially in Microsoft Office with emphasis on Excel and Power Point
Self starter, takes initiative with minimal supervision
Ability to manage time and adhere to time sensitive deadlines
Must possess excellent organizational, interpersonal, and communication skills

Nice To Haves

Travel industry certification preferred

Responsibilities

Monitor sales performance and proactively address opportunities for increase in take rate for airport transfers.
Report on sector’s performance on a monthly basis.
Ensure transfer services are open for active voyages.
Serve as the main point of contact for all transfer operators and in-house personnel for inquiries or service-related questions, operational or set-up related issues.
Troubleshoot and resolve any transfer matters that arise.
Maintain and build strong relationships with all service providers, outside entities, management and internal colleagues by implementing communication strategies that promote open, honest and effective dialogue.
Manage daily and irregular operations, including conducting homeport site inspections to ensure service providers perform in line with contractual obligations and brand standards.
Oversee brand compliance by managing the ordering, inventory, and deployment of signage and collateral supporting airport transfer operations.
Coordinate with internal and external stakeholders to drive awareness and maximize group shore excursion revenue, while enhancing the overall guest experience.
Coordinate with product managers and shipboard teams to work with tour operators to increase allotments, add additional departures, negotiate, privatize and/or customize group business in order to maximize revenues from all groups and charters.
Communicate all logistical requirements for group shore excursion programs and provide support to shipboard teams on procedures for confirmed group shore excursions.
Coordinate training sessions to educate business partners in internal sales channels (PVPs, Call center, Travel Agents etc) on what’s new in shorex, group shorex: what it means, what are the benefits and how to book.
Highlight top venues for large groups.
Manage timely invoice submissions and processing through company systems, including MXP and Navigator, ensuring accuracy, compliance, and efficient workflow across designated service platforms.
Manage groups and charters shore excursion requests by securing tour allocations aligned with group size, venue capacity, and available product offerings.
Collaborate closely with product managers and tour operators to design and deliver tailored experiences that maximize revenue and enhance guest satisfaction.
Provide service and operational support for airport transfers, transportation, and Meet & Greet programs, and timely follow up and resolution of service-related issues.
Demonstrate strong problem-solving capability by effectively managing tour allocations in alignment with group size, venue capacity, and available product offerings to meet specific group requirements.
Evaluate operational constraints and guest expectations to identify the most suitable solutions, ensuring optimal utilization of inventory while maintaining service quality.
Work in close collaboration with product managers and tour operators to source, adapt, or customize experiences.
Support sales and revenue growth for Shore Excursions within groups and charters by identifying, developing, and optimizing excursion options that meet group needs and maximizing opportunities.
Manage relationships with internal stakeholders and external partners, often leading initiatives or tasks related to shore excursions.
Coordinate across departments, manage timelines, and ensure alignment among diverse stakeholders.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus