Onboard Shore Experience Manager
About The Position
The Onboard Shore Experience Manager is responsible for overseeing and executing the onboard shore experience program while helping deliver an exceptional guest journey throughout the voyage. This is a highly visible, guest-facing role that combines guest experience leadership, operational coordination, public speaking, problem-solving, and cross-functional collaboration. The Shore Experience Manager works closely with guests, onboard leadership, local operators, and multiple shipboard departments to ensure shore experiences operate smoothly and meet Victory Cruise Lines standards. This position both lives and works onboard the ship for extended periods throughout the Great Lakes season and requires someone who is adaptable, confident, organized, guest-focused, and comfortable operating in a fast-paced environment where priorities can shift quickly.
Requirements
- High school diploma or equivalent required
- 3–5+ years of experience in hospitality, tourism, cruise, guest experience, or excursion operations
- Cruise industry experience strongly preferred
- Experience working in fast-paced, guest-facing environments required
- Public speaking and presentation experience strongly preferred
- Strong guest service instincts and interpersonal skills
- Confidence speaking in front of groups and engaging with guests daily
- High energy, adaptability, and professionalism
- Strong organizational and operational capabilities
- Ability to multitask and problem solve quickly in real time
- Comfortable operating in a fast-paced onboard environment
- Strong technology skills and ability to learn systems quickly
- Ability to pivot, reprioritize, and maintain focus under pressure
- Strong communication and cross-functional collaboration skills
- Must have a legal right to work in the United States.
Nice To Haves
- Additional education or certifications in tourism, hospitality, guest services, or event management are a plus.
Responsibilities
- Create memorable guest experiences both onboard and ashore
- Coordinate and oversee shore excursions and daily logistics
- Confidently communicate with guests, including public announcements and presentations
- Stay calm under pressure and pivot quickly when issues arise
- Build positive relationships with guests, local operators, and onboard teams
- Balance hospitality, operations, and problem-solving simultaneously
- Operate with confidence, focus, professionalism, and high energy
- Learn systems and technology quickly while maintaining strong organization and attention to detail
- Work collaboratively across departments to support the overall guest experience
- Take ownership and maintain a strong onboard presence throughout the voyage
Benefits
- Onboard accommodations and meals are provided during assigned rotations.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
