Specialist, Service Planning

ISUZU NORTH AMERICA CORPORATION•Anaheim, CA

29d•Onsite

About The Position

Responsible for the creation, development, and maintenance for a variety of automotive service information. This role requires a strong understanding of automotive systems and the ability to translate complex technical information into clear, concise, and user-friendly documentation. Collaborates with engineering, product development, website, and technical support teams to ensure accuracy and completeness of technician repair shop diagnostic products. Develops service information by performing hands-on procedures on commercial vehicles. Supports dealer/ICTA’s requests, plans, and develops new electronic service communication information/products.

Requirements

Bachelors degree in Automotive Engineering/Manufacturing/Technology, computer science or software engineering or related discipline, or equivalent directly related work experience
Minimum three years’ related experience including dealer service and parts preferably in commercial vehicles or related work experience
ASE certified or equivalent professional automotive repair experience
Technical writing or related experience
In-depth knowledge of automotive systems, components, and repair procedures
Electrical Engineering theories and principles specific to the automotive industry
Understanding of industry standards and best practices for technical documentation
Proficiency in using technical writing software and in Microsoft Office applications
Technical writing and editing skills, with the ability to create clear and concise documentation from technical information into user-friendly content
Strong automotive diagnostic abilities, especially electrical circuitry
Close attention to detail and accuracy in all aspects of documentation
Strong organizational and project management skills, with the ability to manage multiple projects and adapt to changing priorities and work in a fast-paced environment
Skilled in application of automotive equipment, both Mechanical/Electrical and computers
Proficiency in Microsoft Office applications, with ability to type at least 40 words per minute
Thorough ability to work as part of a team and to complete tasks independently

Responsibilities

Develops and validates Service Shop Manuals and other service materials within deadlines. Functions include planning and coordinating with outside departments.
Regularly updates and revises manuals to reflect new product releases, design changes, and customer feedback.
Supports the development of owner manuals within deadlines. Functions include planning “hands-on” validation and coordinating with outside departments.
Creates Information/Technical/Warranty Service Bulletins.
Writes, edits, and reviews technical content to ensure clarity, accuracy, and consistency.
Performs “hands-on” validation of repair procedures on Isuzu commercial vehicles
Supports maintenance and creation of online (web-based) service programs with related Isuzu departments.
Creates and maintains IsuzuTruckService.com content with IGSS and Helm.
Performs miscellaneous job-related duties as assigned.