Specialist, Senior Pricing Operations

Charter Next Generation•Chicago, IL

1d•Hybrid

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. The Role: From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Requirements

Bachelor’s degree in Finance, Business, Economics or other related field, plus a minimum of 5 years of experience in pricing, pricing operations or a related analytical role.
Minimum of 5 years of experience in pricing or a related analytical role in a manufacturing environment.
Proficiency in Microsoft Excel and Customer Relationship Management (CRM), Salesforce preferred.
Demonstrated experience acting as a subject matter expert, mentor or trainer to peers.
Proven ability to document processes and drive consistent adherence to them across a team.
Ability to thrive in a fast-paced collaborative environment.
Must respect and maintain confidentiality of data.

Nice To Haves

Experience in the flexible packaging industry is preferred.
Strong financial background is considered a plus.

Responsibilities

Prioritize and respond to quote requests submitted through Salesforce within 24 hours, which includes pulling relevant cost and “like-product” sales data to support quote development, re-quoting expired quotes as needed, and resolving escalations from Pricing Operations Specialists; escalate to the Director Pricing where needed.
Support the Director Pricing by pulling data for large RFP submissions and contract renewal price negotiations, supporting customer base price changes, including notifications and pricing system updates, and providing backup support for key pricing activities as needed.
Maintain pricing data, contracts, tools and dashboards in internal systems, understanding market indices supporting price change calculations and updating pricing grids and prices within Salesforce.
Serve as a process lead and first point of escalation for the Pricing Operations team, supporting day-to-day questions related to quoting, pricing policies and systems, and spot-auditing quotes and pricing updates for accuracy and compliance.
Serve as a super user and trainer for pricing systems and processes, training and onboarding Pricing Operations Specialists, maintaining SOPs, job aids and process documentation, and serving as a subject matter expert for Salesforce and Excel-based pricing tools.
Lead continuous process improvement projects, including requirements definition and User Acceptance Testing (UAT).
Special projects as assigned.