Pricing Operations Senior Analyst

ServiceNow

22h•Remote

About The Position

ServiceNow is seeking an exceptional Pricing Operations Senior Analyst to drive pricing and packaging readiness across the ServiceNow product portfolio. In this role, you will own the end-to-end operational rollout of pricing and packaging for major releases and interim updates, including requirements gathering, cross-functional planning, policy documentation, enablement, and launch. You will partner closely with Business Units, Product Readiness, CRM, and Sales Finance to translate pricing strategy into executable operations.

Requirements

4+ years experience in pricing operations or revenue management as a project manager or operations analyst
Ability to quickly absorb technical product details and translate them into pricing and packaging solutions
Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable while managing potential risk
Excellent knowledge of Cloud Go-To-Market and business models
Solid understanding of business process management best practices to support business teams
Demonstrated results in managing price portfolios to hit financial targets
Strong data analysis skills using Excel and familiarity with dashboarding tools (PowerBI, Qlik), CPQ, proficiency with Microsoft Office including Project, Word, PowerPoint, and, Visio
Strong verbal and written communication and presentation skills
Prior experience handling multiple projects in a fast-paced environment
Ability to collaborate and work cross-functionally across many teams

Nice To Haves

Business process design, QA, project management, and/or Agile SDLC experience
Prior experience with the ServiceNow platform
Prior experience as a user or administrator of cloud-based software

Responsibilities

Lead the day-to-day pricing operations including intake, prioritization, and execution of pricing change requests
Serve as a trusted advisor to the field on ServiceNow pricing and product models, product configuration, programs, and policies
Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success
Drive business model and pricing process innovation to accelerate growth
Help strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability
Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams
Plan and execute process improvement initiatives across pricing governance, approvals, and exception handling
Serve as the primary point of contact for product managers and partner teams navigating the pricing and portfolio review process in service of launching new products or updating existing products
Own pricing and portfolio review documentation, including keeping all policies current, accessible, and clearly communicated to all relevant stakeholders