Specialist - Sales and Customer Service

Schaeffler • Upper Saucon, MI

7d

About The Position

Schaeffler is a dynamic global technology company with a long history of private ownership and an entrepreneurial spirit. As a partner to major automobile manufacturers, as well as key players in the aerospace and industrial sectors, Schaeffler offers significant development opportunities. This role provides qualified support services for an assigned customer group and sales organization throughout the order attainment and fulfillment process. It involves implementing and aligning service standards for quotation and contract management, price list management, and master data management. The position also focuses on developing and implementing internal interfaces for efficient end-to-end processes, analyzing customer inquiries and complaints to coordinate corrective actions, and identifying optimization areas for implementation, potentially involving stakeholders from sales, logistics, and suppliers. Additionally, the role provides advice to accountable stakeholders in the sales or supplier organizations.

Requirements

• Associate degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree
• Three (3) years Customer Service experience in an industrial product distribution or manufacturing environment
• Strong interpersonal and communication skills
• Excellent problem-solving and conflict resolution abilities
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Knowledge of the manufacturing industry and supply chain processes is a plus.
• Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, Poweroint), with the ability to read and analyze reports
• External applicants must be authorized to work in the US without employment visa or other sponsorship

Nice To Haves

• Bachelor's Degree
• Five (5) or more years Customer Service experience in an industrial product distribution or manufacturing environment
• Proficiency in SAP ERP software
• Working knowledge of Salesforce Service Console software

Responsibilities

• Provide qualified support services for assigned customer group and sales organization, at all stages of the order attainment and fulfillment process.
• Implement and align the service standards agreed (concerning e.g. quotation and contract management, price list management, master data management, etc.).
• Develop and implement internal interfaces to ensure efficient end-to-end processes.
• Analyze customer inquiries and complaints and coordinate with involved departments to realize corrective actions.
• Identify optimization areas, and implement respective projects, potentially involving stakeholders from sales, logistics and supplier.
• Provide advice to accountable stakeholder in the sales organization or with the supplier organization.

Benefits

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree