Customer Service and Sales Specialist

Workout Anytime•Somerset, PA

4d•Onsite

About The Position

Workout Anytime Somerset is looking for a high-energy, friendly team member to join our growing gym family. This position is much more than sitting behind a front desk. We are seeking someone who enjoys building relationships, providing exceptional customer service, and helping people take the first step toward achieving their fitness goals. This role combines membership sales, customer engagement, lead follow-up, and front desk responsibilities. For the right candidate, there may be future opportunities to grow into a hybrid role that includes personal training and fitness coaching. This position will begin approximately two months before our official grand opening as part of our pre-sales team. During the pre-sales period, responsibilities will include following up with prospective members, making outbound calls, texts, and emails to leads, assisting with charter membership enrollment, helping prospective members learn about our memberships and amenities, building excitement within the community leading up to opening day, and representing Workout Anytime at local events and promotional activities. Following our grand opening, the position will transition into a combination of member services, membership sales, and front desk operations.

Requirements

Friendly, outgoing personality with a positive attitude
Strong communication and people skills
Comfortable starting conversations and building relationships
Customer service experience preferred
Sales experience preferred
Self-motivated and dependable
Ability to work independently and as part of a team
Comfortable making phone calls and following up with prospective members
Passion for health, fitness, and helping others succeed
Someone who enjoys working in a fast-paced, people-focused environment

Nice To Haves

Fitness industry experience is a plus, but not required

Responsibilities

Welcome members and guests with a positive, professional attitude
Conduct gym tours and introduce prospective members to our facility
Follow up with leads by phone, text, and email
Build relationships with current and prospective members
Assist with membership sales and enrollment
Check members in and maintain a clean, organized front desk area
Answer questions about memberships, amenities, and services
Help create a welcoming, motivating atmosphere for all members
Support gym marketing and community outreach efforts
Assist with light cleaning and facility upkeep as needed
Follow up with prospective members who express interest in joining
Make outbound calls, texts, and emails to leads
Assist with charter membership enrollment
Help prospective members learn about our memberships and amenities
Build excitement within the community leading up to opening day
Represent Workout Anytime at local events and promotional activities when needed