Sales & Customer Service Specialist
About The Position
At Scenthound, we’re focused on dog wellness—not just grooming. We help dogs stay clean, healthy, and happy through routine hygiene services and memberships. We’re looking for a driven, energetic team member to join our front-of-house team as a Sales & Customer Experience Specialist. This is not a typical front desk position. This is a highly active, sales-driven role for someone who thrives in a fast-paced environment, enjoys building relationships, and loves hitting goals. Our team members are constantly moving, multitasking, problem-solving, and helping drive business performance. This is an excellent opportunity for someone who wants more than a traditional customer service role and is excited about growth, leadership, and performance.
Requirements
- Goal-oriented and motivated by performance
- Confident in sales and comfortable making recommendations
- Energized by a fast-paced environment
- Strong at multitasking and staying organized under pressure
- Friendly, outgoing, and excellent with customers
- Accountable and KPI-driven
- Comfortable giving and receiving feedback
- Passionate about dogs and dog wellness
- Sales experience strongly preferred
- Customer service experience (retail, restaurant, hospitality, or similar)
- Comfortable using technology and computer systems
- Reliable transportation required
- Ability to stay active and on your feet throughout shifts
- Comfortable moving quickly in a busy environment
- Willingness to work as part of a highly collaborative team
- Ability to adapt and shift priorities throughout the day
Responsibilities
- Drive membership sales through customer education and relationship building
- Achieve key performance goals including membership conversion, rebooking, average ticket, and retail sales
- Recommend service upgrades, add-ons, and retail products
- Build and follow up with sales leads
- Answer phones, schedule appointments, and manage customer accounts
- Resolve customer concerns and create positive client experiences
- Retain memberships and strengthen customer loyalty
- Support daily operations and keep the front area clean and organized
- Cross-train in multiple areas to support team needs and business growth
Benefits
- tips
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Complimentary membership for your dog
- Clear growth path into Assistant Manager and Manager roles
- Cross-training and leadership development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
