Specialist Provider Onboarding

NewYork-Presbyterian Hospital

1d • $74,000 - $111,000 • Onsite

About The Position

The Provider Onboarding Specialist plays a pivotal role in enhancing the provider new-hire experience by managing a comprehensive onboarding process. This role involves a higher level of responsibility, including process optimization, stakeholder management, and compliance oversight. Additionally, the Provider Onboarding Specialist supports strategic improvements status changes and off-boarding policies and procedures.

Requirements

• Bachelor’s degree or equivalent work experience
• Advanced training or certification in healthcare administration or project management
• 5+ years of healthcare experience, preferably in a physician practice or credentialing setting
• Proven experience in project management and process optimization
• Strong customer service, organizational, interpersonal and communication skills
• Experience working cross-functionally with senior leadership and multiple departments
• Ability to manage high-priority tasks in a fast-paced environment

Responsibilities

• Oversees and enhances provider pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as the primary liaison for leadership, practice managers, and new providers, delivering updates and resolving complex onboarding issues.
• Develops and implements process improvements to streamline onboarding, status changes and offboarding workflows.
• Coordinates and collaborates with various stakeholders; including but not limited to NYPMG Physician Services, NYPH Administration, Human Resources, Physician Recruitment, University Departments, Marketing, Medical Staff Office, Payer Enrollment, Business Development and leaders to facilitate a comprehensive, seamless onboarding process for all new providers.
• Proactively identify potential delays in the onboarding process and take corrective action to avoid disruptions.
• Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding.
• Conducts onboarding training sessions for internal stakeholders to improve onboarding compliance and efficiency.
• Ensures adherence to state, federal, and organizational policies regarding provider credentialing, enrollment, and onboarding.
• Coordinates provider off-boarding activities including notifications and system deactivations to align with Corporate Compliance requirements.
• Manages confidential provider and practice-related information with the highest level of discretion.
• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to productivity.
• Assists in the creation and refinement of onboarding, offboarding and status changes practices including process and policy development to ensure alignment with organizational goals and regulatory standards.
• Tracks key onboarding metrics (e.g., time-to-productivity, credentialing timelines, provider satisfaction) and generate reports for leadership to identify trends and areas for improvement.
• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements.
• Performs other special projects and duties as assigned.

Benefits

• Join a healthcare system where employee engagement is at an all-time high.
• Here we foster a culture of respect, belonging, and inclusion.
• Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.
• Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure.
• Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level