Specialist, Process Improvement, AI

CAMPBELL OIL COMPANY INC•Delco, NC

6d•Hybrid

About The Position

Campbell Oil Company is seeking a Process Improvement & AI Specialist to join their team in Delco, NC. This role focuses on identifying opportunities to improve processes, increase efficiency, and enhance overall performance by combining continuous improvement practices with AI and automation tools. The specialist will help translate business challenges into actionable solutions and support their implementation from concept through execution. The company emphasizes a family-first atmosphere, professional growth, and community support.

Requirements

Bachelor’s degree required
3–7 years relevant experience
Exposure to process improvement or operations roles
Strong analytical and problem-solving skills
Understanding of process improvement frameworks
Strong communication and stakeholder engagement
Comfortable working across teams
Curiosity and interest in new technologies
Microsoft Excel (advanced)
Power BI or other reporting tools
Process mapping tools (Visio, Lucidchart)
Automation tools (RPA, workflow systems)
AI tools (Copilot, ChatGPT, etc.)

Nice To Haves

Experience with AI or automation tools preferred

Responsibilities

Partner with leaders across departments to understand operational challenges.
Facilitate discussions to uncover inefficiencies and root causes.
Help prioritize initiatives based on impact and feasibility.
Act as a bridge between operations, IT, and leadership.
Map current-state workflows using standard tools.
Identify bottlenecks, redundancies, and manual tasks.
Design and implement improved future-state processes.
Apply Lean and continuous improvement principles.
Measure results including time savings, cost reduction, and quality improvements.
Evaluate processes for automation or AI opportunities.
Support selection and testing of tools (AI, RPA, workflow systems).
Assist with implementation and scaling of successful solutions.
Ensure solutions are practical, user-friendly, and deliver ROI.
Track multiple initiatives and maintain project visibility.
Coordinate with cross-functional teams.
Support communication plans and training efforts.
Drive adoption of new processes and tools.
Use data to identify trends and improvement opportunities.
Create dashboards and simple reporting.
Define and track KPIs.
Support data-driven decision making.