Business Process Improvement Specialist

Lincoln Financial•Fort Wayne, IN

1d•$55,700 - $100,200•Remote

About The Position

We are excited to bring on a Business Process Improvement Specialist to join the Retirement Operations business in a work from home environment. As part of the Business Process Improvement team, you will serve as a voice of Retirement Plan Services (RPS) Operations—advocating for business needs while helping to drive efficient, sustainable solutions that reduce manual processes. As a Business Process Improvement Specialist, you will play a key role in advancing process improvement, automation, and strategic initiatives across the Retirement Operations organization. You will identify trends and opportunities, helping to design and implement programs and processes that close gaps, drive efficiency, and support organizational growth and readiness. In this role, you will leverage your expertise to deliver measurable business results through project-based work, supporting process changes and performance management strategies. You’ll partner closely with stakeholders to understand business needs, contribute to defining requirements, and support the design and implementation of solutions. You may provide input into user stories and support testing efforts as needed; however, your primary focus will be identifying opportunities, driving improvements, and helping ensure solutions are practical, scalable, and aligned to business needs. If you’re energized by continuous improvement, problem-solving, and making a meaningful impact, please read on!

Requirements

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
1-3+ Years of experience in Business Process Improvement including project management experience that directly aligns to the responsibilities of this position
Strong written and verbal communication skills with the ability to work with others in a fast paced, team environment
Solid relationship management skills with internal clients (e.g. management, peers and colleagues)
Ability to evaluate information and the implications of a course of action or solution.
Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Solid project management skills with the critical ability to coordinate and balance multiple projects/business needs in a time-sensitive environment, under pressure, and meeting deadlines.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

Retirement background, including RPS Operations applications experience

Responsibilities

Analyze and interpret complex performance data to identify trends, insights, and opportunities for improvement.
Develop and communicate recommendations, supported by data and analysis, to management and key stakeholders.
Identify and drive process improvement opportunities across workflows and controls, partnering with teams to enhance efficiency, capabilities, accuracy, customer experience, and overall return on investment.
Define and document business requirements and user stories to support approved solutions and process changes.
Partner with internal and external stakeholders to evaluate, design, and implement solutions aligned to business needs.
Monitor and track initiative progress, ensuring measurement, accountability, and timely communication of updates across the enterprise.