Process Improvement Specialist

Black & Veatch Family of Companies•Olathe, KS

1d•Hybrid

About The Position

Join the Quality Management team responsible for administering and advancing the Black & Veatch Quality Management System (QMS). This role actively promotes, evaluates, and enhances the effective implementation of QMS processes across the organization. The Process Improvement Specialist supports continuous improvement initiatives through process development, tool administration, and performance evaluation. This position works collaboratively across teams to drive process maturity and improvements aligned with ISO 9001 principles and quality objectives.

Requirements

Bachelor’s degree from an accredited university (technical or business discipline preferred), or equivalent experience (6+ years in quality or related industry)
Strong written and verbal communication skills, with the ability to clearly convey complex information
Demonstrated analytical and problem-solving skills, with strong attention to detail
Ability to interpret data, including trends and performance metrics
Proven ability to work independently and collaboratively, delivering results with minimal supervision
Self-starter with the ability to manage multiple priorities and meet deadlines

Nice To Haves

Intermediate proficiency in Microsoft Office tools (e.g., Excel, PowerPoint, Power BI)
Working knowledge of change management concepts and continuous improvement methodologies
Familiarity with ISO 9001 principles and Quality Management Systems
Understanding of performance metrics, data analysis, and reporting techniques
General knowledge of engineering, design, or construction processes
Training or certification in Quality Management Systems (QMS), including ISO 9001:2015
Additional process improvement or quality certifications (e.g., Lean, Six Sigma) are a plus

Responsibilities

Support process owners with publishing, revising, and improving QMS processes and documentation
Validate cross-functional workflows to ensure effective and efficient process execution
Monitor, analyze, and report performance data to identify trends, risks, and improvement opportunities
Support change management activities related to process, system and tool updates
Develop and deliver training on quality processes, tools, and systems
Administer system tools and support continuous improvement initiatives
Maintain a strong working knowledge of the Quality Management System and related standards
Collaborate with multiple teams and stakeholders simultaneously to support quality and process improvement initiatives
Participate in business process and project-specific improvement efforts in alignment with ISO 9001 principles
Periodic travel may be required