26-0016 Specialist - Preservation/Repair

VRM Mortgage Services • Carrollton, TX

5d • Hybrid

About The Position

Facilitate movement of asset and/or process through established steps to completion and/or closure. The essential functions of the position include, but are not limited to: Task Management, Customer Service, and Quality Assurance. Management retains the discretion to add to or change the duties of the position at any time.

Requirements

• High school or equivalent required
• Two to Three years of property preservation and repair, real estate or customer service, or related experience
• Principles and processes for providing customer service
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents
• Speaking: Talking to others to convey information effectively
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do
• Time Management: Managing one's own time and the time of others
• Service Orientation: Actively looking for ways to help people
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Persuasion: Persuading others to change their minds or behavior
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
• Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts
• Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions
• Oral Expression: ability to communicate information and ideas in speaking so others will understand
• Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences
• Speech Recognition: ability to identify and understand the speech of another person
• Speech Clarity: ability to speak clearly so others can understand
• Written Comprehension: ability to read and understand information and ideas presented in writing
• Written Expression: ability to communicate information and ideas in writing so others will understand
• Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense
• Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Near Vision: The ability to see details at close range (within a few feet of the observer)

Nice To Haves

• Some college course work preferred

Responsibilities

• Manage portfolios, tasks or assignments through queue to completion
• Escalate issues to proper department or supervisor for resolution
• Review and process documentation received
• Coordinate completion of tasks with team members
• Approve items in scope of authority for completion
• Update client and company systems as required
• Respond to client’s requests or questions via phone, email, portal or fax
• Correspond with vendors, clients or customer liaisons
• Train vendors, clients or customers on processes if part of internal process
• Validate information received for correctness and track errors
• Review and complete projects to evaluate and improve quality
• Report potential risks, regulatory or investor changes
• Support the creation of well documented, measurable, and auditable processes/workflows

Benefits

• Reasonable accommodation to known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED