Specialist, Payroll - Vantagen

Baker Tilly•Frisco, TX

21d

About The Position

The main responsibilities of this role is to provide direct support and consulting to our payroll clients. This role is expected to understand payroll in depth and to maintain knowledge of payroll practices and laws so as to provide better service and information to our clients. Under the supervision of the Payroll Supervisor, this role is expected to be independently managing their client relationships, however, when needed, escalating issues or challenges for prompt resolution.

Requirements

01- years of payroll experience
Associate degree preferred
Experience with ADP software platforms desirable
Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
Highly detail oriented and focused on accuracy
Strong organization and time management skills
Strong adaptability and multi-tasking skills
Ability to effectively work in a deadline driven environment serving multiple clients
Ability to provide exceptional client service
Strong written and verbal communication skills; appropriately and professionally communicates with all levels
Ability to learn new technology and processes quickly
Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Responsibilities

Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
Review and/or process payrolls in a timely manner to meet client deadlines to include updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment
Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters
Maintain confidence of employee data by keeping all information confidential
Accurately convey detailed information in both written and verbal format
Provide technical software support to clients
Identify and accurately capture out of scope work
Identify new opportunities to expand services to clients
Be an additional resource to the implementation team when needed
Interviews clients to gain understanding of payroll needs
Manage new client implementation projects, ensuring timely completion and client satisfaction
Train clients on payroll processes as necessary
Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes
Provide honest feedback to new hires/less experienced staff in a timely manner
Help build team capabilities and knowledge by sharing insights and lessons learned
Research and maintain product knowledge on ADP software platforms
Maintain current knowledge of local, state, and federal practices and laws