Specialist Payment Services
About The Position
WestJet is seeking an Accounts Receivable Specialist. Reporting to the Manager, Accounts Receivable, this role is responsible for supporting and enhancing Accounts Receivable operations. The Specialist focuses on improving efficiency, accuracy, and productivity in collections, cash application, account reconciliations, and customer account management. Through regular analysis, the role identifies issues affecting collections, aging balances, and process performance, and implements solutions to support continuous improvement. Working closely with internal stakeholders and external customers, the Specialist helps resolve billing and payment discrepancies, supports system enhancements, and contributes to process optimization initiatives. The role also assists in maintaining the integrity of financial records, minimizing credit risk, and improving cash flow. As part of the Finance team, the Specialist supports operational excellence and provides cross-functional support as required.
Requirements
- Bachelor’s degree in finance, Accounting or related, and or a CPA Designation
- Minimum 7 years of progressive experience in full cycle AP, AR, and Vendor Master Data
- Working knowledge of large ERP systems; JDE, SK, SAP or similar
- Experience in automating processes and introducing best practices
- Proven ability in identifying and implementing process change
- Advanced proficiency with data management, analytics and reporting (Excel/Power BI)
- Solid business acumen, judgement, critical thinking in complex problem solving
- Excellent written and interpersonal communication skills
Nice To Haves
- Project Management Level 1 PMP Certified
Responsibilities
- Subject Matter Expert (SME) for full-cycle Accounts Receivable processes, ensuring accurate and timely processing of invoices, cash receipts, and account reconciliations
- Lead process improvement initiatives to enhance efficiency, accuracy, controls, and service quality
- Partner with business stakeholders to identify process gaps, recommend solutions, and implement improvements
- Support system implementations and enhancements by defining business requirements and performing User Acceptance Testing (UAT)
- Develop and deliver training on Accounts Receivable processes, month-end close activities, and system or process changes
- Manage Accounts Receivable reporting and analytics, providing insights to support data-driven decision-making
- Prepare and analyze monthly KPI metrics, identify root causes for performance gaps, and implement corrective actions
- Conduct periodic reviews of processes and controls to ensure compliance, mitigate risk, and improve operational effectiveness
- Conduct periodic qualitative testing on processes and controls, partnering with leadership to strengthen risk management
- Maintain current knowledge of industry trends and technologies, recommending innovative solutions to improve productivity and performance
Benefits
- Competitive total rewards package
- Fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
