Payment Specialist

The J.G. Wentworth Company•King of Prussia, PA

1d•Hybrid

About The Position

As a Payments Specialist, you will support clients on an ongoing basis by reviewing update requests to payments schedules and enrolled debts, ensuring payments are made accurately and on time to creditors for active settlements and working with creditors to resolve escalations or exception requests. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and program success.

Requirements

A positive attitude, team player, and empathy to hardship
Strong multitasking, time management and organizational skills
Ability to communicate clearly and professionally both verbally and in writing
Proficient in Word, Excel & Outlook
Demonstrated written and verbal communication skills
Strong problem-solving skills
Ability to think critically and analyze risk
Ability to multi-task and work in a fast-paced environment
Ability to work independently
Attention to detail, thoroughness and accuracy are required
Proficiency in the use of Microsoft Office applications (Word, Excel , Outlook and Adobe)

Nice To Haves

Experience in banking, finance or Bachelor’s degree

Responsibilities

Use our CRM to manage client accounts and document updates with detail and clarity
Review and process plan changes when active settlements are in place to make sure the changes do not cause any negative impact
Review and process program change requests to add or remove enrolled debts to ensure compliance with enrollment guidelines
Review all internal and external reporting for payment escalations that need to be resolved with client or creditor
Work externally with our escrow teams and creditors to resolve any payment issues or discrepancies.
Review settlements to ensure everything is in line per creditor agreement.
Resolve broken settlements with creditors via phone and email
Assist Negotiations in locking down creditor settlements
Communicate clearly and effectively with internal teams to resolve client requests