Payment Services Specialist
About The Position
Schneider Electric has an exciting opportunity to join our Payment Services team as a Payment Services Specialist! This role serves as the primary program lead for assigned Payment Services customers, owning the end-to-end customer experience from implementation through ongoing delivery. The specialist will act as the central point of contact for all payment-related inquiries, providing guidance, resolving issues, and ensuring timely, high-quality support. Key responsibilities include leading customer engagement through recurring performance reviews, delivering insights on service performance, trends, and opportunities for improvement, and owning and communicating the narrative of service delivery. The role involves partnering with internal teams to troubleshoot and resolve payment, processing, and funding-related challenges, advocating for customers while maintaining program integrity, and driving continuous improvement by identifying trends, documenting pain points, and coordinating solutions.
Requirements
- Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & PowerPoint)
- Strong analytical and problem-solving skills with a mind to process improvement
- Strong initiative and ability to work in a fast paced, changing environment
- Strong desire to research problems and issues with ability to follow-through to resolution and gain closure on open items
- Ability to effectively manage multiple clients and priorities
- Excellent communication skills in English – verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement
- Bachelor’s degree or equivalent experience
Nice To Haves
- Understand energy industry terminology and standards
Responsibilities
- Serve as the primary program lead for assigned Payment Services customers, owning the end-to-end customer experience beginning in the implementation phase through the ongoing delivery
- Act as the central point of contact for all payment-related inquiries, providing guidance, resolving issues, and ensuring timely, high-quality support
- Lead customer engagement through recurring performance reviews, delivering insights on service performance, trends, and opportunities for improvement
- Own and communicate the narrative of service delivery, ensuring clear, consistent messaging while aligning customer expectations to defined service scope
- Partner with internal teams to troubleshoot and resolve payment, processing, and funding-related challenges, driving timely resolution and escalation when needed
- Advocate for customers while maintaining program integrity by balancing customer needs with established service models and organizational priorities
- Drive continuous improvement by identifying trends, documenting pain points, and coordinating solutions, including management of programming requests and pricing validation
Benefits
- equitable opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
