Payment Services Consultant

Schneider Electric • Nashville, TN

1d

About The Position

Schneider Electric has an exciting opportunity to join our Payment Services Team as a Payment Services Consultant. This role serves as the primary program lead for assigned Payment Services customers, owning the end-to-end customer experience from implementation through ongoing delivery. The consultant will act as the central point of contact for all payment-related inquiries, providing guidance, resolving issues, and ensuring timely, high-quality support. They will lead customer engagement through recurring performance reviews, delivering insights on service performance, trends, and opportunities for improvement. The role involves owning and communicating the narrative of service delivery, ensuring clear, consistent messaging while aligning customer expectations to defined service scope. The consultant will partner with internal teams to troubleshoot and resolve payment, processing, and funding-related challenges, driving timely resolution and escalation when needed. They will advocate for customers while maintaining program integrity by balancing customer needs with established service models and organizational priorities. Additionally, the role drives continuous improvement by identifying trends, documenting pain points, and coordinating solutions, including management of programming requests and pricing validation.

Requirements

• Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & PowerPoint)
• Strong analytical and problem-solving skills with a mind to process improvement
• Strong initiative and ability to work in a fast paced, changing environment
• Strong desire to research problems and issues with ability to follow-through to resolution and gain closure on open items
• Ability to effectively manage multiple clients and priorities
• Excellent communication skills in English – verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement
• Bachelor’s degree or equivalent experience

Nice To Haves

• Understand energy industry terminology and standards

Responsibilities

• Serve as the primary program lead for assigned Payment Services customers, owning the end-to-end customer experience beginning in the implementation phase through the ongoing delivery
• Act as the central point of contact for all payment-related inquiries, providing guidance, resolving issues, and ensuring timely, high-quality support
• Lead customer engagement through recurring performance reviews, delivering insights on service performance, trends, and opportunities for improvement
• Own and communicate the narrative of service delivery, ensuring clear, consistent messaging while aligning customer expectations to defined service scope
• Partner with internal teams to troubleshoot and resolve payment, processing, and funding-related challenges, driving timely resolution and escalation when needed
• Advocate for customers while maintaining program integrity by balancing customer needs with established service models and organizational priorities
• Drive continuous improvement by identifying trends, documenting pain points, and coordinating solutions, including management of programming requests and pricing validation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level