Specialist, Partnership Operations

Carnival Corporation•Miami, FL

3d•Remote

About The Position

With the primary goal of supporting relationships with land-based casino partners, the Partnership Marketing Specialist will work closely with the Partnership Marketing Manager on the day-to-day partner relationships that support profitable casino business throughout Carnival Corporation’s brands. The individual will provide operational support related to the partnership marketing segment and assist in implementing business processes necessary to facilitate bookings, sales and ongoing operations. The Partnership Marketing Specialist must demonstrate strong, proactive problem-solving capabilities in a fast-paced, highly matrixed environment. This role requires the ability to quickly assess complex partnership challenges, from campaign execution issues to guest experience gaps, and develop practical, scalable solutions that align with both brand standards and partner expectations. Success in this position hinges on analyzing data, identifying root causes, and navigating cross-functional dependencies across marketing, operations, technology, and external casino partners. The ideal candidate approaches obstacles with a solutions-oriented mindset, balances competing priorities, and drives issues to resolution with clear communication, accountability, and a focus on delivering seamless and impactful results. From a business impact perspective, the role supports and enhances partnerships that act as a key acquisition funnel for “new-to-brand” guests, helping to sustain long-term guest value and repeat engagement across the portfolio. By ensuring seamless execution of marketing programs, group events, and promotional offers, the specialist contributes to delivering consistent and high-quality guest and partner experience at scale, reinforcing Carnival Corporation’s competitive position in the global gaming and travel ecosystem. The Partnership Marketing Specialist role operates as an individual contributor with significant indirect leadership responsibility in a highly cross-functional and global environment. While the role does not include formal people management or direct reports, it requires strong leadership skills to effectively influence outcomes, coordinate across teams, and drive execution of complex partnership initiatives. The role functions as a central point of coordination across multiple stakeholders, including Global Gaming, Brand Marketing, Reservations, Finance, Legal, Technology, and external casino partners. In this capacity, the specialist must demonstrate the ability to lead through influence, aligning diverse stakeholders toward common objectives and ensuring timely delivery of partnership programs, events, and marketing initiatives.

Requirements

3-5 years casino experience with emphasis on casino sales, administration and marketing.
Self-motivated individual with strong relationship marketing skills.
Detailed oriented, with superior organizational and customer service skills.
Must be able to provide superior customer service to all our partners and guests.
Work independently with little supervision.
Must be able to work efficiently, independently and as part of a team, in a fast-paced environment

Nice To Haves

Cruise line and/or travel reservation and legal contract management experience preferred.
Candidates in the West Coast (possibly Vegas and Southern California) if applied.

Responsibilities

Manage Partnership Marketing contract administration process
Assist in management of casino event planning with partner casinos, as assigned
Assist in management of group planning and administration for VIP casino groups, as assigned
Provide operational support for marketing alliances and programs
Work with brand reservations teams to ensure successful communication of program details
Manage partner guest disputes and individual requests
Assist Partnership Marketing Manager in developing systems & procedures to support the administration Partnership Marketing sales programs

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus