Specialist, Operations

Minneapolis Bouldering Project, LLC•Minneapolis, MN

14h

About The Position

Bouldering Project is a climbing gym and community organization offering climbing, yoga, fitness, and community spaces across nine U.S. markets. The Operations Specialist creates a welcoming, inclusive, and safe experience for guests by providing human-centered service, supporting front desk operations, and maintaining a clean and organized facility. The role may also support gym programs, birthday parties, and events. The position is part-time and hourly. Compensation is based on experience and local market benchmarks. The schedule may be flexible and include evenings, weekends, or hours outside standard business hours depending on programming and business needs. The role may require standing for extended periods, up to six hours at a time.

Requirements

Effective communication and interpersonal skills.
Enthusiasm for working in a climbing, fitness, and community environment.
Ability to follow procedures and work independently as well as as part of a team.
Ability to stand for extended periods, up to six hours at a time.

Nice To Haves

Previous customer service or cashiering experience is preferred.

Responsibilities

Greet and orient guests and new climbers, introducing them to the facility and its rules.
Facilitate facility orientations with warmth and intention, using a human-centered approach.
Assist customers with questions about memberships, products, events, and services.
Process purchases, returns, and account updates at the register.
Respond to customer concerns, resolve them when possible, and escalate when needed.
Maintain a clean, organized, and presentable gym, including retail and lobby areas.
Restock retail items and supplies according to visual and merchandising standards.
Conduct regular walkthroughs and address immediate facility needs.
Complete opening and closing cleaning checklists and daily cleaning tasks.
Organize and label lost-and-found items and report items as needed.
Ensure guests have signed waivers and understand gym policies.
Reinforce safety and inclusivity during orientations and instructions.
Conduct safety walkthroughs and report hazards.
Administer first aid and document incidents according to Bouldering Project protocol and the safety manual.
Facilitate check-in and orientation for groups, parties, and event participants.
Support climbing instruction and group experiences as assigned.
Assist with fitness and yoga class transitions or room readiness as needed.
Participate in staff meetings, training sessions, and skill development.
Collaborate with teammates to uphold company values and create a welcoming culture.
Take on other duties as assigned in support of gym operations.