Operations Specialist

WM•Clayton, NC

About The Position

The Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers and assists in coordinating all aspects of daily operations. The role helps troubleshoot safety, service, and operational issues; maintains and distributes department information; and communicates operational issues with other supervisors and managers. The specialist maintains the office and serves as the KRONOS proxy for daily updates for drivers and helpers. The position uses Microsoft Suite and additional software tools for daily tasks, including procurement, time and attendance, safety incidents, and contract labor. It also assists with payment processing and other financial tasks, operational projects, customer communications about service issues, and employee communications about scheduling and work assignments. The role primarily operates in a professional office environment and routinely uses standard office equipment.

Requirements

High school diploma or accredited GED.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
No prior work experience required.

Responsibilities

Troubleshoot and help resolve safety, service, and operational issues.
Maintain and distribute department-related information daily.
Communicate operational issues with other supervisors and managers.
Maintain the office.
Serve as the KRONOS proxy for daily updates for drivers and helpers.
Use Microsoft Suite and additional software tools to manage daily tasks involving procurement, time and attendance, safety incidents, and contract labor.
Assist with processing payments and other financial tasks as necessary.
Assist with implementing operational projects as needed.
Communicate with customers about service issues as needed.
Communicate with employees about scheduling and work assignments as needed.