Specialist, Operations

Minneapolis Bouldering Project, LLC•Saint Paul, MN

About The Position

Operations Specialists provide a welcoming, inclusive, and safe experience for guests at Bouldering Project. They support front desk operations, help maintain a clean and organized facility, and may assist with gym programs, birthday parties, and events. The role requires warm, human-centered service and collaboration with teammates to foster a welcoming community culture. The position is part-time and hourly. Scheduling may be flexible and may include evenings, weekends, or hours outside standard business hours depending on programming and business needs. The role may require standing for extended periods, up to six hours at a time. Compensation is based on experience and local market benchmarks.

Requirements

Effective communication and interpersonal skills.
Excitement about working in a climbing, fitness, and community environment.
Ability to follow procedures and work independently as well as part of a team.

Nice To Haves

Previous customer service or cashiering experience is preferred.

Responsibilities

Greet and orient guests and new climbers, introducing them to the facility and its rules.
Facilitate facility orientations with warmth and intention, and reinforce safety and inclusivity.
Assist customers with questions about memberships, products, events, and services.
Process purchases, returns, and account updates at the register.
Respond to customer concerns and resolve or escalate them as appropriate.
Maintain clean, organized, and presentable gym, retail, and lobby areas.
Restock retail items and supplies according to visual and merchandising standards.
Conduct walkthroughs and address immediate facility needs.
Complete opening and closing cleaning checklists and daily cleaning tasks.
Organize and label lost-and-found items and report items as needed.
Ensure guests have signed waivers and understand gym policies.
Conduct safety walkthroughs, report hazards, administer first aid, and document incidents according to BP protocol and the safety manual.
Facilitate check-in and orientation for groups, parties, and event participants.
Support climbing instruction and group experiences as assigned.
Assist with fitness and yoga class transitions or room readiness as needed.
Participate in staff meetings, training sessions, and skill development.
Collaborate with teammates to uphold company values and create a welcoming culture.
Perform other duties as assigned in support of gym operations.