Specialist, Operations I

Royal Bank of Canada•Edina, MN

20h•$50,000 - $80,000•Onsite

About The Position

You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments. You will provide assistance with rejection notifications that are received from the market centers and immediately notifying the field. You will assist with errors, problem executions, work with settlements to resolve trade issues and be available for all system down times. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

Requirements

High school diploma or equivalent with three years of job related experience in business, finance, customer service and/or accounting/bookkeeping.
Record of providing outstanding customer service in a faster-paced environment.
Strong decision-making ability. Must be willing to strive to find solutions to client problems and issues.
Position may involve a high degree of stress and pressure.
Ability to handle multiple priorities in a fast paced and deadline driven environment
Effective problem identification, analytical and resolution skills. Ability to gather and analyze relevant information clearly and effectively.
Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Intermediate to advanced skills utilizing MS Excel.

Nice To Haves

College degree.
Series 7 and 63 or 66 licenses.
Understanding of Equity and Option markets
Strong understanding of RBC’s back office systems (i.e. Broadridge, Fiserv APL, FIX connectivity, Salesforce).
Prior experience working on a trading desk or trade operations.

Responsibilities

Perform complex tasks within all policy and procedures, involving multi-tasking and prioritizing in a fast pace environment.
Monitor multiple applications and understand the priority of each application/process.
Answer phone calls for multiple business lines.
Communicate effectively with a diverse group of equity traders, correspondents, money managers, and RBC Personnel by asking and answering questions in an accurate, professional, and timely manner.
Assist with monitoring work volumes, daily reports and inventories.
Work with other associates to resolve issues in a timely manner and notify supervisors of critical items or trends.
Other duties and responsibilities as assigned.