Specialist, Operations Excellence

Pandora•Glen Burnie, MD

3d•$79,500 - $89,500

About The Position

The Specialist, Operations Excellence is part of Pandora’s Operations Excellence team and supports operational partners across Warehouse, Logistics, and Customer Experience. The role drives digital transformation across distribution center and Product Line organizations, serving as a subject matter expert and contributing to the Agile Omni DC Program. This includes refining and rolling out functionality for warehouse, transportation, and inventory management systems. The position works with local and global teams to translate operational requirements into scalable system solutions, support system configuration and issue resolution, plan and conduct testing, and maintain process and system documentation. It also develops and delivers training to promote system adoption and identifies opportunities to improve processes, system functionality, efficiency, and the end-user experience.

Requirements

3–5 years of experience in operations, warehouse systems, supply chain technology, business systems, or a related field.
Strong working knowledge of Warehouse Management Systems.
Experience supporting warehouse, distribution, logistics, or fulfillment operations.
Proficiency in Agile ways of working and tools such as JIRA and Confluence.
Hands-on experience with UAT, E2E testing, regression testing, and defect management.
Strong system configuration, troubleshooting, and incident management capabilities.
Ability to translate business requirements into practical and scalable technical solutions.
Strong communication and stakeholder management skills across operational and technical audiences.
Ability to manage competing priorities and deliver results in a fast-paced, evolving environment.
Collaborative, curious, and solutions-oriented mindset with a passion for continuous improvement.
Equivalent combinations of relevant education and professional experience are welcomed.

Nice To Haves

Experience with Hardis WMS.

Responsibilities

Serve as a subject matter expert supporting digital transformation across Warehouse, Logistics, and Customer Experience operations.
Translate operational needs into system solutions across WMS (Hardis), TMS, inventory management, and related platforms.
Represent NAM operations in global Agile initiatives and partner with developers and cross-functional stakeholders.
Participate in sprint planning, backlog refinement, retrospectives, quarterly planning, and other Agile ceremonies.
Plan and execute UAT, E2E, and regression testing, and validate defects for new system functionality.
Manage system configurations, troubleshoot functional issues, and support incident resolution.
Maintain process maps, system documentation, functional requirements, and training materials.
Develop and deliver training for Super Users and End Users to support successful system adoption.
Identify and implement opportunities to improve processes, system functionality, efficiency, and the end-user experience.
Partner with local and global teams to deliver scalable solutions that support Pandora’s OMNI ambitions.