Specialist Oncology Clinical Ops - Cancer Center

St. Elizabeth Healthcare•Edgewood, KY

About The Position

St. Elizabeth Healthcare is hiring a Specialist Oncology Clinical Ops for its Cancer Center. The role manages physician practice operations for SEH Cancer Care and serves as a physician liaison, facilitating communication with referring health care professionals and access to system services. It reports key performance information, including worked RVUs, productivity, patient satisfaction, associate engagement, documentation and charge-entry timeliness, and supports the use of Medical Staff resources and compliance. The position builds relationships between the hospital, the employed physician organization, and community-based private practice groups. It coordinates provider schedules, operational resources, education, administrative support, provider events, onboarding, and credentialing activities. The role is full-time, 40 hours per week, on first shift from 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma.
Strong oral and written communication skills.
Strong reporting skills and the ability to develop strong interpersonal relationships.
Ability to be organized, self-directed, and multitask in a busy environment.
Proficiency with Microsoft Office.
Five years of experience in physician relations, network development, a medical office, or a similar role in hospital marketing, medical affairs, or business development.

Responsibilities

Conduct regular physician visits to share information and resolve issues in a timely manner.
Report on worked RVUs, productivity measures, patient satisfaction scores, associate engagement, timely documentation and encounter closure, and timely charge entry.
Manage relationships between the hospital, employed physician organization, and community-based private practice physician groups.
Manage physician schedules and develop and maintain professional relationships internally and externally.
Design and implement efficient services, identify revenue enhancements, monitor expenses, benchmark performance, encourage service excellence, and communicate effectively.
Delegate and review daily assignments, and prioritize and delegate departmental tasks and projects.
Ensure physicians have the tools needed for daily operations.
Ensure physicians are scheduled for and receive education and training related to Epic upgrades and changes.
Enter providers’ expense reports in Workday.
Coordinate provider-led symposiums and plan and execute provider collaboration events.
Enter Cancer Center Directors’ expense reports in Workday.
Prepare physician scorecards.
Create the yearly inpatient rounding schedule for physicians and APRNs.
Enter rounding and call schedules into QGenda and maintain schedule changes.
Open and close Epic templates according to rounding and call schedules.
Complete APRN timecards weekly and ensure accurate PTO entry.
Coordinate interviews for APP and provider candidates.
Assist Medical Affairs with onboarding new Medical Staff members, including hospital tours and attendance at new-provider meetings and events for employed and contracted providers.
Support credentialing activities.
Perform other duties as assigned.
Demonstrate respect, dignity, kindness, and empathy in encounters with patients, families, visitors, and employees regardless of cultural background.