Specialist Network Technology Support

AT&T•Alpharetta, GA

5d•$77,800 - $116,800•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. As a Specialist Network Technology, you will be responsible for troubleshooting moderate to highly complex roaming network issues affecting AT&T customers while roaming on partner carrier networks, as well as roaming partner customers utilizing the AT&T network. Support activities include both international and domestic wireless carriers. The successful candidate will work directly with roaming partners, vendors, and internal AT&T organizations, including network engineering, operations, and customer-facing support groups, to investigate and resolve reported network issues. All incidents are managed through a ticketing system and require the use of various network monitoring and troubleshooting tools to diagnose and resolve problems efficiently. Team members are expected to become knowledgeable across a broad range of wireless technologies and architectures, including 5G, VoLTE, LTE, UMTS/3G, and GSM/2G networks. The ability to work independently, prioritize tasks, and collaborate effectively within a team environment is essential.

Requirements

1+ years of related experience in area of professional responsibility

Nice To Haves

Knowledgeable across a broad range of wireless technologies and architectures, including 5G, VoLTE, LTE, UMTS/3G, and GSM/2G networks.

Responsibilities

Investigate and resolve moderate to highly complex roaming network issues impacting domestic and international customers.
Analyze wireless network performance and service-impacting events across multiple wireless technologies and network architectures.
Collaborate with domestic and international roaming partners, vendors, and internal AT&T teams to identify root causes and implement solutions.
Utilize network troubleshooting tools, performance monitoring systems, and ticketing platforms to manage and resolve incidents.
Document investigations, findings, and resolutions in a clear and professional manner.
Participate in troubleshooting efforts involving voice, messaging, and data services across multiple wireless technologies.
Monitor ongoing issues and provide timely updates to stakeholders.
Contribute to continuous improvement initiatives and operational process enhancements.
Work independently while also supporting team objectives and knowledge sharing activities.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone