Network Support Specialist

Kyndryl•New York, NY

4d•$79,920 - $152,160•Remote

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. This role provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. It responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. The role reports design, reliability and maintenance problems or bugs to design engineering/software engineering. It may be involved in customer installation and training, and provides support to customer/users where the product is highly technical or sophisticated in nature. The specialist will perform varying degrees of problem determination and resolution of desktop hardware and software issues using technical expertise and available resources to ensure that customers' issues are resolved efficiently and effectively. They will also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. The specialist will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable them to ensure that the proper team is aware of – and taking action on the problem.

Requirements

5 years or more experience supporting RTX or similarly large, complex aerospace or defense enterprise environments with long operational histories.
Familiarity with legacy network architectures and incremental modernization efforts.
Min 5 years Experience operating within regulated, multi‑site, globally distributed environments.
Proven ability to navigate account‑specific governance, escalation models, and stakeholder dynamics.
Ability to quickly build credibility by understanding historical decisions, prior challenges, and existing constraints within the account.
Relevant IT service management or networking certifications (CCNP, CCIE, JNCIP, or equivalent)
Strong understanding of enterprise network environments (LAN, WAN, firewalls, VPNs, wireless)
US Restricted

Nice To Haves

Cisco certified
Experience with network automation/scripting

Responsibilities

Diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering.
Providing support to customer/users where the product is highly technical or sophisticated in nature.
Performing problem determination and resolution of desktop hardware and software issues.
Performing installs, moves, adds, and changes (IMAC) activities.
Performing data backup and restore on certain accounts for clients.
Ensuring that all related administrative duties are completed within Service Level Agreement objectives.
Developing a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies.