Network Support

Saxon Global•Laurel, MT

2d•Onsite

About The Position

We are seeking a Network Support Engineer to join our dynamic team for a short-term onsite engagement in Laurel, MT. The ideal candidate will have strong experience in Cisco networking across enterprise LAN, WAN, wireless, and perimeter security and a proven ability to maintain network stability, resolve incidents, and ensure operational continuity.

Requirements

2+ years supporting enterprise network environments.
Hands-on experience with LAN architecture, VLANs, TCP/IP, routing, and switching.
Proficiency in network troubleshooting and incident resolution.
Ability to communicate technical issues to IT and non-IT stakeholders.
Strong documentation and organizational skills.

Nice To Haves

Cisco networking experience (CCNA or equivalent knowledge) really is a MUST
Firewall experience (e.g., Palo Alto), SNMP, syslog, SSH.
Wireless networking support and network monitoring/packet analysis tools.
Familiarity with ITIL-based operational support environment

Responsibilities

Provide day-to-day operational support for local site network infrastructure, including LAN, WAN, wireless, and perimeter security.
Monitor, log, track, and resolve network incidents and performance issues, escalating when appropriate.
Perform troubleshooting and root cause analysis for outages, latency, and connectivity issues.
Support and maintain network hardware and configurations, including switches, routers, firewalls, and wireless controllers.
Assist with moves, adds, changes, and configuration updates following established change and security processes.
Maintain and update network documentation and Visio diagrams to reflect current-state configurations.
Collaborate with central IT, vendors, and site stakeholders to ensure reliability and minimal disruption.
Follow security, patching, and vulnerability management processes for network devices.
Provide knowledge transfer and operational handoff documentation at engagement conclusion.
Work occasional off-hours as needed to minimize production impact.