Specialist, Meter Collection

KYOCERA Document Solutions America, Inc.•Fairfield, NJ

2d•$46,000 - $57,000•Onsite

About The Position

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being.” Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified as a Great Place to Work in 2025. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. The Kyocera Meter Collection Specialist is responsible for the administration of all Strategic Accounts on Kyocera Fleet Service meter collection tool. This role serves as a key liaison between customers, service partners, and internal teams to ensure successful deployment, monitoring, and maintenance of the KFS software connected to strategic account equipment. You will play a critical role in improving the data collection process and ensuring timing and accurate billing of Strategic Account contracts. To learn more about Kyocera Fleet Services: Kyocera Fleet Services | Kyocera Document Solutions America. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Requirements

Proficiency in MS office with an emphasis on Excel (VLOOKUP, pivot tables)
Excellent time management skills
High attention to detail and data accuracy
Effective communication skills, with the ability to interact with all levels of management.
High School diploma or GED
Ability to analyze data and reports to provide actionable recommendations.

Nice To Haves

A+ and/or Net+ Certified or equivalent certification.
Experience in the document solutions industry
2 Years Experience with information technology, computer networking, and/or software implementation.
2-year or 4-year College Degree

Responsibilities

Interface with the Customer IT department to assist with meter collection software implementation
Coordinate with Servicing Dealers/Subsidiaries to ensure all required meter collection software is installed at the time of equipment installation
Collaborate with the billing team to identify delinquent meters
Actively monitor meter collection software for offline devices and take corrective action
Analyze monthly missing meter reports and improve data collection process
Support sales during the onboard process to ensure smooth software deployment on new installations
Maintain user database to confirm the fleet remains active and up to date
Perform proactive firmware updates across all managed devices
Continuously seek ways to improve the meter collection and reporting process