Collection Specialist

Yusen Logistics•Franklin, TN

1d•Onsite

About The Position

The Collection Specialist will assist the AR Collection Supervisor to meet and maintain company goals and objectives. This position will be fully onsite based out of the Franklin, TN office.

Requirements

Minimum of High School Diploma or GED; some college preferred.
2+ years of collection application experience.
Understanding of standard AR procedures and best practices.
Strong verbal and written communication skills to interact effectively with internal and external stakeholders.
Strong problem-solving and analytical skills to investigate and resolve discrepancies.
Excellent time management and the ability to prioritize multiple tasks simultaneously while maintaining attention to detail.
Intermediate Microsoft Excel skills.
Ability to gather, interpret, and compile information for reports while proactively addressing and resolving issues.
Maintain regular and punctual attendance
Work cooperatively with others
Interact with employees and customers in an appropriate manner
Complete assigned tasks/projects in a timely manner
Comply with all Company policies and procedures

Nice To Haves

Experience with Microsoft Dynamics D365 and/or SAP is highly preferred.

Responsibilities

Collect outstanding receivables through telephone and written communication daily.
Monitor the assigned accounts utilizing workflow tools to provide cash flow and bottom-line profitability.
Determine importance of issues learned from contact with customers and relay information to proper department for resolution.
Work closely with credit department when additional credit is required or account is delinquent and possible credit suspension is under consideration.
Escalate overdue AR for additional collection efforts.
Maintain and generate reporting to identify delinquent accounts and other collection measurements.
Provide follow-up on identified issues and discrepancies per the defined metrics.
Aid the Accounts Receivable Supervisor and other Management personnel and perform special projects as assigned.
Respond promptly to both internal and external inquiries related to collections, providing clear and professional communication.
Adhere to all company policies and procedures while maintaining the integrity of financial data.