Collection Specialist

Guardian Pharmacy•Phoenix, AZ

1d•$19 - $25•Onsite

About The Position

The Collections Specialist will focus on contacting patients with outstanding balances and processing payments. Duties will also include account research as needed, setting up payment plans and providing exceptional customer service. Basic knowledge of excel (Microsoft Suite) is a plus.

Requirements

1+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience preferred/required
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Relational – ability to build relationships with business unit management and become “trusted advisor”
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members

Nice To Haves

Basic knowledge of excel (Microsoft Suite) is a plus

Responsibilities

Make collection calls for outstanding invoices
Assist in the production of the collection letters for review by Business Manager
Communicate and establish good relationships with facilities to obtain information as needed to assist with billing, patient set-up, and collections
Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information
Assist Business Manager with credit card payments, statement inquiries, audits, and collections
Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner
Other essential functions and duties may be assigned as needed

Benefits

Competitive pay
401(k) with up to 3.5% company match
Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
Wellness Incentive Program
Dental and Vision plans
Company-paid basic life, AD&D and long-term disability coverage
Optional employee, spouse, and child life/AD&D insurance
Optional accident, critical illness, and short-term disability coverage
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Paid holidays and sick days
Generous vacation benefits based on years of service