Specialist, Member Programs

Consumer Technology Association•Arlington, VA

5d•Hybrid

About The Position

Coordinate and execute projects for the membership department and act as a main contact for CTA staff, the association and volunteer leaders at the division board, committee or working group level. This role involves acting as the main point of contact for Divisions and Division Boards/Councils, organizing meetings, developing agendas, and creating meeting materials. The Specialist will also provide facilitation, direction, clarification, and mediation during meetings, and act as an industry advocate to represent the needs and interests of Divisions and CTA members. Additionally, this role will establish short- and long-term goals, develop strategic plans for Divisions, and facilitate interdepartmental initiatives related to communication, promotion, marketing, conferences, CES, market and consumer research, government affairs, and membership benefits. A key responsibility is actively recruiting companies to join CTA by identifying prospective members, promoting member benefits, and engaging decision makers. This includes data entry in Impexium for tracking leads and member interactions, developing lead generation lists, and managing strategic accounts to grow member participation, strengthen engagement, and support retention efforts. The role also involves assisting with operational activities for the Membership Department at CES, coordinating departmental programs, projects, and activities, responding to customer correspondence with exceptional service, and updating the associate database, contact lists, and files. Monitoring the department inbox and coordinating responses to customers are also part of the duties. The Specialist will also be responsible for developing and maintaining annual operating budgets for Divisions and associated member groups, typically around $10K each, and exercising fiscal responsibility for the allocation of discretionary funds.

Requirements

2-4 years of appropriate work experience including membership/service experience, and program management.
Must have excellent communication skills.
Must be a strategic thinker and problem solver, who demonstrates the ability to quickly grasp and analyze ideas and concepts.
Must have good customer service skills; be service-oriented and be a team player.
Strong organizational skills with acute attention to detail.
Must be able to travel.

Nice To Haves

Previous association, consumer tech industry, or sales and marketing experience preferred.
Bachelor’s degree in business, marketing or related field preferred field.

Responsibilities

Function as main contact for Divisions and Division Boards/Councils and, as needed, for committees and working groups.
Organize meetings, develop agendas and create meeting materials.
Provide facilitation, direction, clarification and mediation during meetings.
Act as an “industry advocate” to represent the needs and interests of Divisions and CTA members at the industry and market level as well as within CTA.
Establish short- and long-term goals and develop strategic plans for the Divisions and Division Boards/Councils.
Facilitate, direct and coordinate interdepartmental initiatives and activities related to communication, promotion, marketing, conferences, CES, market and consumer research, government affairs and membership benefits.
Actively recruit companies to join CTA by identifying prospective members, promoting member benefits and engaging decision makers.
Data entry in Impexium to track prospect and sales leads, member interactions and renewal outreach.
Development of lead generation lists to support prospect goals and audit prospect lists.
Manage strategic accounts to grow member participation, strengthen engagement and support retention efforts.
Assist with operational activities for the Membership Department at CES.
Assist in coordinating various departmental programs, projects and activities.
Respond to correspondence from internal and external customers providing exceptional customer service.
Update and maintain the associate database, contact lists and files.
Monitor the department inbox and/or coordinate with membership team staff to respond to customers.
Develop and maintain annual operating budgets for Divisions and associated member groups typically in the order of $10K each.
Exercise fiscal responsibility at CTA staff and division board level for allocation of division and/or subdivision discretionary funds.

Benefits

Medical, dental, and vision coverage with telemedicine access
Wellness programs
On-site fitness center
401(k) with 100% employer match up to 6%
Student loan assistance
Commuter benefits
Mortgage assistance program that may include eligibility for a forgivable home purchase loan of up to $40,000
Paid time off
Holidays
Paid parental leave
Hybrid work environment with flexible scheduling options
Fertility and adoption assistance
Tuition reimbursement
Ongoing professional development opportunities